Terma perkhidmatan
Membership Agreement
Date: 12 January 2025
Cancellation Policy
1. Once you place an order, materials are ordered within the first 24 hours. If you wish to cancel your service, you must notify us within this 24-hour period.
2. If you cancel after the first 24 hours, you will not be entitled to a refund for the materials portion of your payment, as these are non-refundable once purchased.
3. Any cancellation made beyond the 24-hour window will not result in a full refund. If applicable, only the contractor’s payment (excluding material costs) can be refunded.
Rescheduling Policy
4. If you need to reschedule your service, you must notify us at least 48 hours before your scheduled job.
5. Failure to notify us within this timeframe may result in additional fees, as the contractor may have already been dispatched or prepared for your service.
6. If the contractor arrives at your property due to a lack of timely notification, you will be responsible for a call-out fee and any extra costs incurred.
Liability Disclaimer
7. We act as a middleman to connect you with contractors. As such, we are not liable for any damages, injuries, or losses that occur during the service.
• This includes, but is not limited to, damages to furniture, equipment, or your property.
• Any injuries or accidents that occur during the service are the contractor’s responsibility.
• You are encouraged to raise any liability concerns directly with the contractor prior to the service.
Home Upgrades - Product Authenticity & Supplier Responsibility Policy
At Home Upgrades, we are committed to offering a seamless shopping experience and ensuring that our customers receive high-quality products. As a dropshipping retailer, we partner with third-party suppliers to fulfill customer orders. While we strive to provide only authentic and genuine products, we rely on our suppliers to ensure the authenticity and legality of the products they provide. This policy outlines the responsibilities of both Home Upgrades and our suppliers, as well as the steps we take to address any potential issues with counterfeit products.
1. Supplier Responsibility
All products sold through Home Upgrades are sourced from carefully vetted third-party suppliers. The responsibility for ensuring the authenticity, quality, and legal compliance of all products rests entirely with the suppliers. By selling products through Home Upgrades, suppliers agree to the following:
• Authenticity Guarantee: Suppliers must provide a guarantee that all products are genuine, authentic, and meet applicable legal and industry standards.
• Certification of Authenticity: Suppliers of branded products (e.g., electronics, luxury goods) must be able to provide proof of authenticity and certification, if applicable.
• Legal Compliance: Suppliers must comply with all relevant intellectual property laws and must not provide counterfeit, knockoff, or unauthorized products for sale.
• No Counterfeit Products: We do not permit the sale of counterfeit or fake products. If a supplier is found to have provided counterfeit goods, they will be immediately removed from our platform, and their products will be removed from sale.
2. Home Upgrades’ Role as a Retailer
As a retailer, Home Upgrades does not directly handle or inspect the products before they are shipped. The responsibility for ensuring product authenticity lies with our suppliers. We provide a platform for our customers to purchase products from trusted suppliers, but we do not physically inspect or test products before they are shipped to customers.
• No Direct Testing: Home Upgrades does not test or authenticate products.
• Reliance on Suppliers: We rely on suppliers to ensure that all products are genuine, comply with intellectual property laws, and meet quality standards.
3. Actions in the Event of Counterfeit Products
In the event that a product is reported as counterfeit or fake, Home Upgrades will take immediate action:
• Immediate Product Removal: We will promptly remove the product from our website upon notification of a potential counterfeit issue.
• Refund or Replacement: We will offer our customers a full refund or replacement for any counterfeit products, as long as the customer adheres to our return policy.
• Supplier Accountability: If counterfeit products are identified, we will hold the supplier responsible and take necessary actions, including terminating our relationship with them and working with the relevant authorities to address the issue.
• Customer Support: Our customer service team will assist in handling any returns or exchanges related to counterfeit products, ensuring a smooth resolution for affected customers.
4. Limitation of Liability
Since Home Upgrades does not directly handle, inspect, or authenticate products, we are not liable for any counterfeit goods sold through our platform. By agreeing to our terms, suppliers acknowledge that they are fully responsible for ensuring the authenticity and legality of the products they provide. If counterfeit products are sold, the supplier is responsible for any legal claims, damages, or disputes arising from the sale of such products.
• Supplier Accountability: If counterfeit products are provided by a supplier, Home Upgrades will work with the supplier to resolve the issue but will not be held legally liable for the counterfeit products.
• Legal Action: Suppliers are responsible for any legal disputes, penalties, or claims related to counterfeit products, including intellectual property violations.
5. Return and Refund Policy
Home Upgrades is committed to providing customers with a hassle-free return and refund process for counterfeit products:
• 30-Day Return Window: Customers who receive counterfeit products can return the item within 30 days for a full refund or a replacement.
• Return Shipping: Home Upgrades will cover the return shipping costs for counterfeit products, ensuring that customers are not responsible for additional charges.
• Refund Process: Once the counterfeit nature of a product is confirmed, Home Upgrades will issue a refund or replacement promptly, within 5 business days
6. Ongoing Supplier Monitoring and Audits
To ensure ongoing authenticity and quality, Home Upgrades regularly monitors and evaluates the suppliers we work with:
• Supplier Vetting: We conduct thorough vetting of new suppliers before adding them to our platform and regularly review the performance of existing suppliers.
• Customer Feedback: We actively monitor customer reviews and feedback to identify any potential concerns about product authenticity.
• Supplier Audits: Suppliers are periodically audited to ensure they are complying with authenticity and quality standards. Non-compliant suppliers will be removed from our platform.
7. Clear Communication with Customers
Home Upgrades makes it clear to customers that products sold through our platform are shipped directly from third-party suppliers. We provide accurate and transparent product descriptions and ensure customers understand the condition of the products (e.g., new, refurbished, etc.).
• No Direct Handling of Products: We make it clear that we do not physically inspect or authenticate products, and customers purchase with the understanding that products are sourced through our trusted suppliers.
• Product Descriptions: All product listings will clearly describe the product’s condition, including any potential issues like refurbished status or manufacturer specifications.
8. Conclusion
At Home Upgrades, we strive to offer our customers high-quality products sourced from trusted suppliers. While we do not handle or authenticate the products ourselves, we take every precaution to ensure that our suppliers meet strict standards of authenticity. In the event that counterfeit products are sold, we will act swiftly to resolve the issue by removing the product, offering refunds or replacements, and holding our suppliers accountable.
By agreeing to our Terms of Service, suppliers acknowledge that they are responsible for ensuring product authenticity and legal compliance. Home Upgrades will not be held liable for counterfeit products but will work with suppliers and customers to address any issues that arise.