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Effective Date: 12 January 2025

1. Product Return Policy:

You can return a product within 30 days of receiving it, provided it is unused, in its original packaging, and in resellable condition.

Refunds will be issued to the original payment method once the product is returned and inspected.

Cancellation Policy for Services

1. Order Cancellation:

Once you place an order, materials are ordered within the first 24 hours. If you wish to cancel your service, you must notify us within this 24-hour period.

If you cancel after the 24-hour window, you will not be entitled to a refund for the materials portion of your payment, as these are non-refundable once purchased.

Any cancellation made beyond the 24-hour period will not result in a full refund. If applicable, only the contractor’s payment (excluding material costs) can be refunded.

2. Rescheduling Policy:

If you need to reschedule your service, you must notify us at least 48 hours before your scheduled appointment.

Failure to notify us within this timeframe may result in additional fees, as the contractor may have already been dispatched or prepared for your service.

If the contractor arrives at your property due to a lack of timely notification, you will be responsible for a call-out fee and any extra costs incurred.

3. Liability Disclaimer:

We act as a middleman to connect you with contractors. As such, we are not liable for any damages, injuries, or losses that occur during the service.

This includes, but is not limited to, damages to furniture, equipment, or your property.

Any injuries or accidents that occur during the service are the contractor’s responsibility.

You are encouraged to raise any liability concerns directly with the contractor prior to the service.

By proceeding with our service, you agree to the terms outlined above. This includes accepting responsibility for timely communication and acknowledging our role as a facilitator, not the service provider.